Privacy Policy for Mondragon Escapes

1. Introduction

This Privacy Policy explains how Mondragon Escapes (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, use our software services, submit forms, or interact with our automated SMS/voice systems.
By using our website or submitting your information, you agree to the practices outlined in this policy.

2. Information We Collect

2.1 Personal Information

We may collect information you voluntarily provide, including:

• Name

• Phone number

• Email address

• Business information

• Project or service details

2.2 Service & Account Information

If you sign up for services or consultations, we may collect:

• Website/project details

• Payment information (processed securely by third-party providers; not stored on our servers)

• Communications and support history

2.3 Automatically Collected Information

We may collect technical data such as:

• IP address

• Device and browser type

• Pages visited

• Cookies and analytics activity

This helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

• Provide website, software, and marketing services

• Respond to inquiries or support requests

• Send SMS updates, reminders, onboarding messages, or promotional offers

• Deliver marketing communications (with your consent)

• Improve our services and user experience

• Maintain account records

• Comply with legal and security requirements

4. SMS Communications & Consent

By providing your phone number on our website, forms, checkout pages, or through inbound inquiries, you consent to receive SMS messages from Mondragon Escapes.

Message types may include:

• Appointment reminders

• Support and onboarding updates

• Account notifications

• Promotional and marketing messages (optional)

Message frequency may vary. Standard message and data rates may apply.
Reply STOP to unsubscribe at any time. Reply HELP for help.

5. How We Store & Protect Your Information

All customer data is stored inside our secure CRM platform, GoHighLevel (GHL).

GoHighLevel implements industry-standard security measures including:

• Encryption of data at rest and in transit

• Secure servers

• Role-based access controls

• Password-protected accounts

Only authorized Mondragon Escapes team members may access account information.
We do not store payment details on our own servers.
Your personal information is never sold to third parties.

6. Sharing Your Information

We do not sell or rent personal data.
We may share information only with:

• Service providers who assist in delivering our services (e.g., payment processors, CRM systems)

• Legal authorities if required by law, subpoena, or investigation

• Partners involved in delivering the services you requested (only when necessary)

  Mobile Information Sharing: > No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell or rent your phone number to any third-party marketers or data brokers.

All partners and processors must follow strict confidentiality and data-protection requirements.

7. Cookies & Tracking Technologies

We may use cookies and tracking tools to:

• Improve website performance

• Analyze visitor behavior

• Customize user experience

• Support advertising and analytics

You may disable cookies in your browser settings, but doing so may affect website functionality.

8. Your Rights & Choices

You have the right to:

• Access the personal information we store about you

• Request corrections or updates

• Request deletion of your information

• Opt out of marketing emails or SMS messages

• Withdraw consent at any time

To exercise these rights, contact us using the information below.

9. Opt-Out Instructions

SMS Opt-Out:

Reply STOP to unsubscribe.
Reply HELP for assistance.

Email Opt-Out:

Click “unsubscribe” at the bottom of any email.

10. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the content, privacy practices, or security of those websites.

11. Children’s Privacy

Mondragon Escapes does not knowingly collect information from children under 13.
If you believe a child has submitted information, contact us for immediate removal.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Modified” date.

13. Contact Information

If you have questions about this Privacy Policy or wish to request data access or removal, contact us:

Mondragon Escapes
Email: [email protected]

Website: https://mondragonhtx.com